Frequently asked questions
Answers about accounts, controls and risk.
Use these answers as a starting point. Provider agreements and account-specific disclosures remain the final source for terms.
Getting started
Account and onboarding questions.
No. Onboarding can explain the platform and strategy controls. You still need to understand the possibility of loss and decide whether the service fits your circumstances.
A specialist contacts you to discuss access, eligibility, verification and funding. Registration alone does not create a funded account.
Website scenarios can begin at $250. The responsible provider confirms actual account and product minimums before funding.
Risk and results
Questions about possible outcomes.
Yes. Market movement, liquidity, execution, data and model behaviour can all produce losses, including loss of the invested amount.
No. It illustrates how an amount and period could be displayed under a hypothetical scenario. It is not a forecast or promise.
No result should be treated as typical or expected. Customer comments are individual opinions and outcomes vary.
Functions and controls
Questions about using the platform.
Supported strategies are intended to provide pause or stop controls. Confirm the exact effect on open positions before activation.
Available settings depend on the strategy and provider. Review which changes affect future instructions and which may affect open activity.
Typical examples range from within 24 hours to five business days. Verification, destination changes or open obligations can extend the time.
Security and accounts
Questions about protection.
No. Do not share passwords, recovery phrases or one-time authentication codes with an unsolicited caller or message.
Crypto and other digital assets are generally not covered by CDIC or CIPF. Coverage for cash or eligible securities depends on the institution and applicable rules.
Stop communication, secure your credentials and email [email protected] from a trusted device.
Help and support
Still need a specific answer?
Client Support & Compliance can help with account, funding, platform, security and complaint questions during Monday to Friday, 9:00-17:30 ET (excluding public holidays).