How personal information is handled.
This policy describes the information collected through vellermont.com and how it may be used for enquiries, onboarding, service support, security and legal obligations.
Data controller
The legal data controller is [LEGAL ENTITY NAME], trading as Vellermont. Privacy questions can be sent to [email protected] or the office address 1847 Maplecrest Avenue, Ottawa, ON K1G 4R8, Canada.
Information we collect
Registration and contact forms collect first name, last name, email address and telephone number. We may also process the content of your request, communication history, device and browser information, IP address, consent records and referral parameters.
Where onboarding continues, the responsible provider may request identity documents, residential address, date of birth, financial profile, payment ownership and source-of-funds information.
Purposes of processing
- Respond to enquiries and arrange a requested follow-up.
- Provide account onboarding, support and security communication.
- Verify identity and comply with applicable legal duties.
- Prevent fraud, investigate incidents and protect website infrastructure.
- Measure website performance and understand how content is used.
- Send marketing only where consent or another lawful basis permits it.
Legal bases
Processing may be necessary to take steps at your request before a contract, perform a contract, comply with law or pursue legitimate interests such as security and service improvement. Consent is used where required, including for optional marketing or certain analytics technologies.
Who receives information
Information may be shared with the licensed service provider, affiliated operational companies, hosting and communications suppliers, identity-verification vendors, fraud-prevention services, professional advisers and regulators or law-enforcement bodies where legally required.
Retention
| Category | Typical purpose | Retention approach |
|---|---|---|
| Uncompleted enquiries | Respond and follow up | Kept only for a reasonable follow-up period, then deleted or anonymized |
| Account and transaction records | Service and legal duties | Held for the period required by the responsible provider and applicable law |
| Security logs | Fraud prevention and incident review | Retained proportionately to the security purpose |
| Marketing consent | Record preferences | Held while consent applies and as needed to respect an opt-out |
Your rights
Depending on applicable Canadian privacy law, you may request access or correction, withdraw consent where consent is the basis, and ask questions about deletion, restriction or objection. Some information must be retained for legal, security or dispute purposes.
International processing
Service providers may process information outside your province or Canada. Information can then be subject to the laws of the place where it is processed, with contractual and security measures applied as appropriate.
Cookies and analytics
Essential storage supports website and form operation. Google Analytics and Microsoft Clarity may collect usage and device information where enabled. Browser controls and applicable consent tools can limit non-essential technologies.
Security
Reasonable technical and organizational measures are used, but no transmission or storage method is completely secure. Report suspected misuse promptly.
Changes and contact
We may update this policy when services, suppliers or legal requirements change. The updated version applies from publication. Contact [email protected] for privacy questions.