How withdrawal requests are reviewed and processed.

Submitting a request

Use the authenticated platform workflow where available. Select an eligible destination, enter the amount and review any displayed conversion or processing information before confirming.

A request is considered complete when required identity, payment and account information has been supplied.

Destination ownership

Funds are normally returned to an account or payment method held in the client’s name. A new destination can require additional evidence and may extend processing time.

Processing sequence

Reasons for additional review

• The destination is new, unverified or does not match the account holder.
• Identity documents have expired or account details changed recently.
• The request conflicts with an open position, hold or pending transaction.
• Activity indicates possible fraud, account compromise or legal restriction.
• The payment provider requests information before releasing funds.

Cancellation

You may ask to cancel while a request remains pending, but cancellation is not possible after funds have been released to a payment network.

Fees and currency conversion

Supported methods are presented as free on the payment-method page. Banks, card issuers, intermediaries or currency providers may charge their own fees.

Expected timing

Published examples range from within 24 hours to five business days. A complete request can still take longer when ownership, security or legal checks are required.

Complaints

If you believe a request has not been handled properly, contact [email protected] and include the request date and reference. You may also use the formal Complaints process .